These conditions explain the rights, obligations, and responsibilities of all parties to
this Agreement. Where we use the word ‘you’ or ‘your’ it means the Customer: ‘we’,
‘us’ or ‘our’ means the Remover. These terms and conditions can be varied or
amended subject to prior written agreement. Your attention is drawn to Clauses 4, 9,
10, 11 and 12 which set out our liability to you for loss of or damage to goods and
1 Our Quotation
1.1 Our quotation, unless otherwise stated, does not include customs duties and
inspections or any other fees or taxes payable to government bodies. It
does include us accepting liability for your goods, subject to clauses 2.2, 3.2,
5.2, 5.3 and the provisions of Clauses 4, 9, 10, 11 and 12.
1.2 We may change the price or make additional charges if circumstances are
found to apply which have not been taken into account when preparing our
quotation and confirmed by us in writing. These include:
1.2.1 You do not accept our quotation in writing within 28 days, or the work
is not carried out or completed within three months.
1.2.2 Our costs change because of currency fluctuations or changes in
taxation or freight charges beyond our control.
1.2.3 The work is carried out on a Saturday, Sunday, or Public Holiday or
outside normal hours (08.00-18.00hrs) at your request.
1.2.4 We have to collect or deliver goods at your request above the ground
floor and first upper floor.
1.2.5 If you collect some or all of the goods from our warehouse, we are
entitled to make a charge for handing them over.
1.2.6 We supply any additional services, including moving or storing extra
goods (these conditions apply to such work).
1.2.7 The stairs, lifts or doorways are inadequate for free movement of the
goods without mechanical equipment or structural alteration, or the
approach, road or drive is unsuitable for our vehicles and/or containers
to load and/or unload within 20 metres of the doorway.
1.2.8 We have to pay parking or other fees or charges in order to carry out
services on your behalf.
1.2.9 There are delays or events outside our reasonable control which
increase or extend the resources or time allowed to complete the
1.2.10 We agree in writing to increase our limit of liability set out in clause
1.3 In any such circumstances, adjusted charges will apply and become payable.
2 Work not included in the quotation
2.1 Unless agreed by us in writing, we will not:
2.1.1 Dismantle or assemble unit or system furniture (flat-pack), fitments or
2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures,
fittings or equipment.
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items from a loft, unless properly lit and floored and safe access
2.1.5 Move or store any items excluded under Clause 5.
2.2 Our staff are not authorized or qualified to carry out such work. We
recommend that a properly qualified person is separately employed by you to
carry out these services.
3 Your responsibility
3.1 It will be your sole responsibility to:
3.1.1 Declare to us, in writing, the value of the goods being removed and/or
stored. If it is subsequently established that the value of the goods
removed or stored is greater than the actual value you declare, you
agree that our liability under clause 9.1 will be reduced to reflect the
proportion that your declared value bears to their actual value.
3.1.2 Obtain at your own expense, all documents, permits, permissions,
licences, customs documents necessary for the removal to be
3.1.3 Be present or represented during the collection and delivery of the
3.1.4 Ensure authorized signature on agreed inventories, receipts, waybills,
job sheets or other relevant documents by way of confirmation of
collection or delivery of goods.
3.1.5 Take all reasonable steps to ensure that nothing that should be
removed is left behind and nothing is taken away in error.
3.1.6 Arrange proper protection for goods left in unoccupied or unattended
premises, or where other people such as (but not limited to) tenants
or workmen are, or will be present.
3.1.7 Prepare adequately and stabilize all appliances or electronic
equipment prior to their removal.
3.1.8 Empty, properly defrost and clean refrigerators and deep freezers. We
are not responsible for the contents.
3.1.9 Provide us with a contact address for correspondence during removal
transit and/or storage of goods.
3.2 Other than by reason of our negligence or breach of contract, we will not be
liable for any loss or damage, costs or additional charges that may arise from
failure to discharge these responsibilities.
4.1 It is our responsibility to deliver your goods to you, or produce them for your
collection, undamaged. By “undamaged" we mean in the same condition as
they were in at the time when they were packed or otherwise made ready for
transportation and/ or storage.
4.2 In the event that we have undertaken to pack the goods, or otherwise make
them ready for transportation and/or storage, it is our responsibility to deliver
them to you, or produce them for your collection, undamaged. Again, by
"undamaged" we mean in the same condition as they were in immediately
prior to being packed/ made ready for transportation or storage.
4.3 If we fail to discharge the responsibilities identified in clause 4.1 and 4.2, we
will, subject to the provisions of clauses 9, 11 and 12, be liable under this
agreement to compensate you for such failure.
4.4 We will not be liable to compensate you where clauses 2.2, 3.2, 5.2 and 5.3
apply unless loss or damage occurred as a result of negligence or breach of
contract on our part.
4.5 If you do not provide us with a declaration of value of your goods, or if you
do not require us to accept standard liability pursuant to clause 9.1 we will
not be liable to you for failure to discharge the responsibilities identified in
clause 4.1 and 4.2, unless that failure was caused by negligence or breach of
contract on our part.
4.6 The amount of our liability under this clause shall be determined in
accordance with clauses 9 and 11.
5. Goods not to be submitted for removal or storage
5.1 Unless previously agreed in writing by a director or other authorized company
representative, the following items must not be submitted for removal or
storage and will under no circumstances be moved or stored by us. The
items listed under 5.1.1 below may present risks to health and safety and of
fire. Items listed under 5.1.2 to 5.1.6 below carry other risks and you should
make your own arrangements for their transport and storage.
5.1.1 Prohibited or stolen goods, drugs, pornographic material, potentially
dangerous, damaging or explosive items, including gas bottles,
aerosols, paints, firearms and ammunition.
5.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds,
securities, stamps, coins, or goods or collections of any similar kind.
5.1.3 Plants or goods likely to encourage vermin or other pests or to cause
infestation or contamination.
5.1.4 Perishable items and/or those requiring a controlled environment.
5.1.5 Any animals, birds or fish.
5.1.6 Goods which require special licence or government permission for
export or import.
If we do agree to remove such goods, we will not accept liability for loss or
damage unless we are negligent or in breach of contract, in which case all
these conditions will apply.
If you submit such goods without our knowledge we will make them available
for your collection and if you do not collect them within a reasonable time we
will apply for an appropriate court order to dispose of any such goods found
in the consignment without notice. You will furthermore pay to us any
charges, expenses, damages, legal costs or penalties incurred by us.
6. Ownership of the goods
6.1 By entering into this Agreement, you guarantee that:
6.1.1 The goods to be removed and/or stored are your own property, or
6.1.2 The person(s) who own or have an interest in them have given you
authority to make this contract and have been made aware of these
6.1.3 You will pay us for any claim for damages and/or costs brought
against us if either warranty 6.1.1 or 6.1.2 is not true.
7. Charges if you postpone or cancel the removal
7.1 If you postpone or cancel this Agreement, we will charge you according to
how much notice is given. “Working days” refer to the normal working week
of Monday to Friday and excludes weekends and Public Holidays.
7.1.1 More than 10 working days before the removal was due to start: No
7.1.2 Between 5 and 10 working days inclusive before the removal was due
to start: not more than 30% of the removal charge.
7.1.3 Less than 5 working days before the removal was due to start: not
more than 60% of the removal charge.
8.1 Unless otherwise agreed by us in writing:
8.1.1 Payment is required by cleared funds in advance of the removal or
8.1.2 You may not withhold any part of the agreed price.
8.1.3 In respect of all sums which are overdue to us, we will charge interest
on a daily basis calculated at 4% per annum above the prevailing base
rate for the time being of the Bank of England.
9. Determination of amount of our liability for loss or damage
9.1.1 If you provide us with a declaration of the value of your goods, and
subject to clause 3.1.1, the amount of our liability to you in the event
of loss or damage to those goods in breach of clause 4 will be
determined in accordance with Clauses 9.1.2, 9.1.3 and 11 below,
subject to a maximum liability of £25,000. We may agree to accept
liability for a higher amount, in which case we may make an additional
In the event of loss of or damage to your goods in breach of clause 4,
our liability to you is to be assessed as a sum equivalent to the cost of
their repair or replacement whichever is the smaller sum, taking into
account the age and condition of the goods immediately prior to their
loss or damage, and subject to the maximum liability of £
referred to in clause 9.1.1 (unless we have agreed a higher amount
Where the lost or damaged item is part of a pair or set, our liability to
you, where it is assessed as the cost of replacement of that item, is to
be assessed as a sum equivalent to the cost of that item in isolation,
not the cost of that item as part of a pair or set.
If you do not provide us with a declaration of value, or if you do not require
us to accept Standard Liability pursuant to clause 9.1, then our liability
to you is to be determined in accordance with Clauses 9.1.3, 9.2.2 and
9.2.2 In the event of loss of or damage to your goods caused by negligence or
breach of contract on our part, our liability to you is to be assessed as a
sum equivalent to the cost of their repair or replacement, taking into
account their age and condition immediately prior to their loss or
damage, subject to a maximum liability of £
40 per item. Your attention is
drawn to clause 11.1 which applies to Limited Liability.
For goods destined to or received from a place outside the UK
We will only accept Standard Liability if you provide us with a detailed
valuation of your goods on the valuation form which we provide. All
other provisions of Clause 9.1 will apply.
We do not accept liability for loss of or damage to goods confiscated,
seized, removed or damaged by Customs Authorities or other